Seasonal Small Group Demand Specialist

The Seasonal Small Group Demand team works to build and fulfill Group Sales orders as a part of a Shared Services team. Position responsible for handling a high volume of inquiries regarding Group Sale programs, reservations, and order placement. This position helps facilitate a high volume of key accounts to drive overall growth of the True Group product channel.  

• Take small group and youth reservations. 

• Provide accurate product and program information including suggestive upsell of additional products as appropriate. 

• Oversee fulfillment of orders, both digitally and physically.  

• Maintain a high level of accuracy for information given and data entry for reservations and orders. 

• Correspond and maintain excellent communication practices between our external and internal stakeholders. 

• Review all internal memos to maintain a high level of knowledge for assigned group sales products, client events, and other general park and marketing information. 

• Participate in outbound cold calls and customer research for customer and event prospecting. 

• Other duties may be assigned. 

• Proficiency in standard Microsoft Office Suite, and familiarity with Windows. 

• Experience working in Salesforce CRM, and other related programs. 

• Strong work ethic, problem solving, time management, attention to detail. 

• Excellent communication skills including proper grammar for written and verbal communications. 

• Background or experience communicating with customers via phone and email. 

• Friendly, outgoing personality 

• Lift and carry up to 50+ pounds of ticket stock with supporting equipment. 

• This is not a remote position.