IT Service Technician II

Job Status/Type: Full-time, year-round

Position Level: Entry to Mid-Level

Shift/Schedule Requirements: Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs.

Cedar Point is seeking a Service Technician II in Sandusky, OH. The Service Technician II, under minimal direction, provides end user software, hardware, and network support and assistance. diagnoses, and resolves routine to somewhat complex hardware, software, and network related issues. Responds to helpdesk calls and tickets in a timely manner and documents.  

Benefits:

• 3 weeks paid vacation (6 sick days, 8 paid holidays)
• Several medical coverage options to fit your needs best
• 401K match
• FREE entry to ALL our parks and water parks!

Perks:

• Complimentary tickets for friends and family
• Discounts on food and park merchandise
• Full-time and part-time employee events and gatherings

Responsibilities:

• Monitors Service Desk communication channels. Responds and records service requests and incidents in the ticketing System. Updates tickets with appropriate information throughout
• Installs, supports, and upgrades computers, POS workstations, and associated peripherals and software. May create software installation packages or images. the ticket life-cycle.
• Troubleshoots and resolves routine to somewhat complex level one/two hardware, software, and network issues. Escalates complex and/or high priority issues to the appropriate support groups for resolution.   
• Assist senior park and corporate IT staff as needed and directed
• Provides user systems access. Ensures appropriate approval is provided and documented.  
• May lead service desk related projects.
• Acts as a technical liaison between IT and guests and other associates.
• Always acts in a professional and respectful manner.

• Vocational Degree in IT or equivalent work experience

• 0-2 years experience in IT Support

• Certificate CompTIA A+ or Network+ preferred

• Valid Driver’s License required

• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per company policy, unless prohibited by federal state, or provincial law.
• Ability to work nights, weekends and holiday periods to meet business needs.